Eri Glass Pty Ltd here referred to as www.eriglassonline.co.za , “We”, “us” or “our”) respect your privacy and will keep secure and confidential all personal and sensitive information that you may provide to Eri Glass Pty Ltd and/or those that Eri Glass Pty Ltd may collect from you (“Personal Data”).
This privacy statement (“Statement”) provides for the Personal Data we obtain, or which you may provide through the websites stated above (“Website”), and the standards we observe in using, processing, keeping, securing and disclosing said Personal Data.
Please read this statement carefully to understand how We treat Personal Data. We may update this Statement from time to time to reflect change(s) in the law and/or our internal standards. When We do so, We will notify you by posting the updated Statement in this Website for your information and reference. By accessing the Website and submitting your Concerns (defined below), or Personal Data through it, you expressly acknowledge that you have read, understood and hereby agree to all of the terms of this Statement and that you provide consent for us to:
Process your Personal Data, as provided under applicable laws, regulations, and our policies, for our subsidiaries and affiliates, contractors, service providers, and other authorized third parties’ legitimate purpose/s; Make your Personal Data available for our subsidiaries and affiliates, contractors, service providers, and other third parties.
Personal Data We Collect and Process
Our Website allows you to directly reach us and provide comments, suggestions and complaints (collectively, “Concerns”) on our products and services to help us improve them.
When you access our Website and submit your Concerns,
We ask you to provide the following Personal Data to identify you, and enable Eri Glass Pty Ltd to act on your Concerns:
Full Name, E-mail address, Contact number,
If you do not provide any or all of the foregoing Personal Data accurately. We may not be in the position to effectively address your concerns.
Any additional Personal Data that you may provide through your correspondence(s) with Eri Glass Pty Ltd in connection with your concerns shall also be considered and treated as Personal Data.
When you navigate through and interact with the Website, depending on your settings, We may use automatic data collection technologies (e.g., cookies, web beacons, small data text files or similar technologies) to obtain certain information about your equipment, browsing actions, and patterns, such as:
Details of your visits to the Website (e.g., traffic data, location data, logs, and other communication data and the resources that you access and use on the Website).
Information about your computer/device and internet connection, as well as IP address, operating system, and browser type (collectively, “Collected Data”).
The Collected Data are mostly statistical data but may include other Personal Data, and We may maintain or associate them with the Personal Data that We ask you to provide to Eri Glass Pty Ltd in connection with your concerns.
What We Do with Personal Data and Collected Data
Upon receiving your Concerns and the accompanying Personal Data identifying you, Eri Glass Pty Ltd or its duly authorized third party forwards the same to the concerned Eri Glass Pty Ltd. Eri Glass Pty Ltd may use your Personal Data to get in touch with you, in order to attend to, further inquire about, and address your Concerns.
Eri Glass Pty Ltd may separately contact you to confirm that the concerned Eri Glass Pty Ltd has acted on your Concerns, ask you for further feedback, request your participation in surveys and/or provide information on its products and services.
For the Collected Data, We use them to help us improve our Website and to deliver a better and more personalized service by enabling us to:
• Estimate our audience size and usage patterns, • Recognize you when you return to our Website, • Retention of Personal Data and Collected Data,
Eri Glass Pty Ltd and/or its duly authorized third party shall retain the Personal Data and Collected Data for a maximum period of five (5) years counted from the date you provide it to Eri Glass Pty Ltd or when they were collected, respectively.
Disclosure and Sharing of Personal Data and Collected Data
We may disclose aggregated information about our users, and information that does not identify, or when combined with other information, does not directly and certainly identify any individual, without restriction.
We may disclose and share the Personal Data and Collected Data, subject to compliance with applicable laws and regulations, on a need to know basis, and in all cases only for legitimate business purposes, as follows:
To our subsidiaries and affiliates;
To contractors, service providers, and other third parties. We engage to support our business, and who are bound by contractual obligations to keep Customer Information and Collected Data confidential, and use it only for the purposes for which We disclose it to them;
To government and law enforcement agencies and regulatory bodies;
To comply with orders of courts, government agencies, regulatory bodies, stock exchanges and with applicable laws and regulations;
If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of Eri Glass Pty Ltd, our subsidiaries and affiliates, officers, employees customers, or other third parties;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Eri Glass Pty Ltd assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Eri Glass Pty Ltd about our Website users is among the assets transferred; and,
To conduct investigations of breaches of Eri Glass Pty Ltd internal policies, laws and regulations, enforce appropriate sanctions and pursue legal actions if necessary.
Website Visitor Under the Age of 18
No one under age of eighteen (18) (“Minors”) may provide any Personal Data on the Website. Eri Glass Pty Ltd does not knowingly collect Personal Data from Minors. If you are a Minor, please do not use or provide any information on this Website about yourself.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Accessing and Correcting Your Personal Data
You are entitled to certain rights in relation to the Personal Data collected from you, including the right to access and correct your Personal Data being processed, object to the processing, and to lodge a complaint before the National Privacy Commission in case of violation of your rights as data subject.
You may send us an e-mail at email@example.com to request access to, correct and/or delete any Personal Data that you have provided to us. Please be advised, however, that We cannot delete your Personal Data without restricting or removing our ability to effectively address your Concerns. We may not accommodate a request to correct and/or delete Personal Data if We believe the same would violate any law or legal requirement or cause the Personal Data to be incorrect.
Security of your Personal Data and the Collected Data
We have implemented technical, organizational, and physical measures designed to protect the confidentiality, integrity, and availability of your Personal Data and Collected Data and secure such Data from destruction, unauthorized access, alteration, disclosure, fraudulent misuse and/or any other unlawful processing, as well as other natural and human dangers.
Should you have any questions and/or concerns regarding this Statement, or use of your Personal Data and the Collected Data, or your rights in relation thereto under the Data Privacy Act of South Africa or any party, please do not hesitate to contact us at firstname.lastname@example.org
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item it must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment at a fee to be determined by us.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Kindly provide the correct physical address.